Betting Rules

General betting conditions

By opening an account or placing a bet with Levelup Casino, you confirm that you have read and accepted the applicable rules. These rules apply to all bets unless a particular game, sport, market or promotion displays additional conditions. If there is a difference between these general rules and a specific event or game rule, the specific rule will generally apply to that event or game.

You must be legally permitted to participate in online gambling in your location. Players in Australia should make sure that online gambling is lawful for them before using the service. You are responsible for complying with the laws that apply to you, including any requirements relating to age, identity, location, payments and taxation.

Your account must be registered in your own name and used only by you. You must provide information that is accurate, complete and current. Levelup Casino may request information to verify your identity, age, account details, payment method or location. Account checks may be required before deposits, withdrawals, winnings or continued access can be processed.

You must not allow another person to access or use your account. Keep your login details, payment information and security codes confidential. Tell Levelup Casino promptly if you believe your account has been accessed without permission or if any account information is incorrect.

• Only one account should be used by each player unless Levelup Casino has expressly approved another arrangement.
• Bets must be placed using funds available in your account or an accepted payment method.
• You must not use the service for unlawful activity, fraud, money laundering, collusion or any other prohibited conduct.
• You must not attempt to interfere with the website, games, betting systems, security controls or other players.
• Automated tools, bots, software or technical methods that provide an unfair advantage may be prohibited.

Levelup Casino may refuse an account application, restrict access, suspend an account, cancel affected bets or take other permitted action where there is a breach of these rules, the Terms and Conditions or applicable law. Any action will be considered in accordance with the relevant account, transaction and betting information.

Placing and confirming bets

Before placing a bet, check the selection, odds or price, stake, potential return and any displayed conditions. A bet is not complete until it has been accepted by the betting system and a confirmation is shown in your account or on screen. An instruction to place a bet is not, by itself, proof that the bet has been accepted.

Once accepted, a bet normally cannot be changed or withdrawn unless the relevant game rules, market rules or applicable law allow it. You should review your bet history and account balance after placing a bet. If a confirmation does not appear, avoid repeatedly submitting the same bet and check your account before trying again.

Displayed odds, prices, balances and potential returns may change before a bet is accepted. The odds or price applying to a bet are the ones confirmed by the system at the time of acceptance, subject to correction under these rules. Where a market offers different price options, you are responsible for checking which option has been selected.

A bet may be rejected or remain pending because of unavailable markets, event status, account restrictions, technical issues, payment problems, limits, suspected irregular activity or other operational reasons. A rejected bet will not form part of the relevant settlement. If a bet is shown as pending, wait for the final account status rather than assuming that it has been accepted or cancelled.

1. Select the game, event or market you wish to bet on.
2. Choose the relevant selection and review the displayed odds or price.
3. Enter the stake and check the potential return and any applicable conditions.
4. Submit the bet only after checking that all details are correct.
5. Confirm that the bet appears in your account history or receives an on-screen confirmation.

You are responsible for ensuring that your device, internet connection and account are secure when placing a bet. Levelup Casino is not generally responsible for a player’s failure to review a bet before submission, except where responsibility cannot lawfully be excluded.

Settlement, results and corrections

Bets are settled using the official result or outcome applicable to the relevant game, event or market. The settlement method may differ depending on the type of bet. For example, a sports market may depend on the official result at the end of the scheduled event, while a game bet may be settled by the result generated by the game system.

The specific rules displayed for a market or game will explain how postponements, abandoned events, withdrawals, disqualifications, ties, dead heats, interruptions and other unusual circumstances are treated. If no specific rule is displayed, the general Terms and Conditions and standard operational procedures will apply.

A result may initially be shown as pending while official information is checked. Settlement can be updated if an official result is corrected, a market is settled incorrectly, a technical problem affects the account or information was entered into the system in error. Where a clear error has occurred, Levelup Casino may correct the affected settlement and adjust the account balance accordingly.

A manifest error may include an obvious mistake in odds, prices, selections, event details, settlement, account balances or published information. This may arise from human error, technical failure, display problems or information received from a third party. Where permitted, Levelup Casino may void, recalculate or correct a bet affected by a manifest error.

If a game, market or event has been affected by a technical failure, loss of connection, incorrect data or another system problem, the affected bet may be reviewed under the applicable rules. Players should not rely on a displayed result or balance where it appears inconsistent with their bet history or the relevant event.

• Check the individual market or game rules before betting.
• Review settled bets and account transactions regularly.
• Keep records of bet confirmations and relevant account messages.
• Contact Levelup Casino through the available support channel if a bet appears to have been settled incorrectly.
• Do not spend funds that may have been credited in error until the transaction has been confirmed.

Where a dispute concerns an event result, Levelup Casino may rely on information from the relevant official source or an appropriate independent results provider. The applicable decision will take account of the rules shown for the market and the information reasonably available at the time.

Payments, disputes and responsible betting

Deposits and withdrawals are subject to the payment, verification and account requirements shown on the site. You should use a payment method that belongs to you or that you are authorised to use. A payment may be delayed, declined, returned or held for review where additional verification is required, the transaction does not meet the applicable conditions or there is a security or compliance concern.

Account balances may include deposited funds, winnings, promotional funds or other amounts subject to separate conditions. Before placing a bet, check whether any funds have restrictions attached to them. Promotional offers, if available, will have their own terms, including eligibility, wagering, expiry and withdrawal conditions. Those terms apply in addition to these Betting Rules.

If you believe that a bet, payment or account transaction is incorrect, raise the issue as soon as reasonably possible through the support option available on the website. Include the relevant bet reference, date, game or event and a clear description of the issue. Do not include passwords or sensitive security information in a support request.

Levelup Casino aims to review disputes fairly using account records, bet confirmations, system information, market rules and official results. A complaint may be subject to an internal review process. If the matter cannot be resolved through the available support process, any further options will depend on the applicable Terms and Conditions and relevant Australian requirements.

Bet responsibly

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you begin and only gamble with money you can afford to lose. Consider setting personal deposit, spending or time limits where these tools are available. Never chase losses, borrow money to gamble or gamble when you are distressed, impaired or under pressure.

• Take regular breaks and keep track of the time and money you spend.
• Do not increase your stake simply because you have lost previous bets.
• Use available account limits, breaks or self-exclusion options if gambling is becoming difficult to control.
• Ask for support from a trusted person or an appropriate gambling help service if you are concerned about your gambling.
• Stop using the service immediately if you feel that gambling is affecting your finances, relationships, work or wellbeing.

These rules may be updated from time to time to reflect changes to the service, operating procedures or applicable requirements. The current version published on the website applies to future bets. You should review this page and the Terms and Conditions regularly. If you do not understand a rule, do not place the bet until you have obtained clarification through the available support channel.