Cookies Policy

1. What are cookies?

Cookies are small text files that a website may place on your computer, mobile phone, tablet or other device when you visit. They allow the website to recognise your device and remember certain information about your visit. Cookies are commonly used across the internet and can help websites operate, improve performance and provide a more consistent experience.

Some cookies are placed directly by Levelup Casino. Other cookies may be placed by service providers or other third parties that support website functions, security, analytics, advertising or communications. These third parties may use cookies and similar technologies in accordance with their own privacy information.

Cookies may be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a longer period or until they expire or are deleted. The length of time a cookie remains may depend on its purpose and the settings used for the relevant service.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with other information associated with your account, device or activity. Where required by applicable law, we will manage cookie-related information in accordance with relevant privacy and data protection requirements.

2. How Levelup Casino uses cookies

Levelup Casino may use cookies and similar technologies for a range of purposes. The cookies used on a particular page or service may vary depending on the features available and how you access the website. Their uses may include the following.

Strictly necessary cookies

These cookies may be needed for the website to function correctly. They can support core features such as page navigation, account access, session management, fraud prevention, security controls and the processing of requests. Without these cookies, some parts of the website may not work as intended. Because they are necessary for basic operation, they may not always be disabled through a cookie preference tool.

Functionality cookies

Functionality cookies may remember choices you make, such as language, region, display preferences or other settings. They can help provide a more personalised and convenient experience by reducing the need to enter the same information each time you return to the website.

Performance and analytics cookies

These cookies may collect information about how visitors use the website, including which pages are viewed, how users move through the site, whether pages load correctly and whether certain features are used. The information is generally used in an aggregated or statistical form to understand website performance, identify technical issues and improve content, design and usability.

Security and risk management technologies

Cookies, device identifiers and related technologies may be used to help protect the website, accounts and users from unauthorised access, abuse, suspicious activity and fraud. These tools may assist with detecting unusual behaviour, supporting identity and security processes, and maintaining the reliability of the online service.

Advertising and marketing cookies

Where used, advertising or marketing cookies may help measure campaigns, understand interactions with promotional content or show information that is more relevant to your interests. They may also help prevent the same content from being displayed too often and measure the effectiveness of advertising. These cookies may be operated by Levelup Casino or by advertising and technology partners.

Embedded content and third-party services

Some website features may be provided by third parties, such as analytics, security, payment, customer support or media services. These providers may use cookies, pixels, software development kits or other technologies to deliver their services. Levelup Casino does not control all third-party technologies, so you should review the relevant provider’s privacy and cookie information where appropriate.

3. Your cookie choices

When you visit the website, you may be shown a cookie notice or preference tool. Where available, this tool allows you to accept optional cookies, reject them or choose between different categories. Your selections may be stored in a cookie or similar technology so that the website can remember your preferences.

You can also manage cookies through your web browser. Most browsers allow you to view, block, delete or restrict cookies. Browser settings may allow you to block all cookies, accept only certain types, delete cookies when the browser is closed or receive a notification before a cookie is stored. The steps for changing these settings vary between browsers and devices.

If you disable or delete cookies, some website functions may not operate correctly. You may need to make certain selections again, and your ability to use account, security, gaming or other interactive features may be affected. Blocking optional cookies may also limit the relevance of some content or prevent us from measuring and improving the website.

Your browser may also provide controls for certain forms of online tracking, including options relating to advertising preferences. These controls may not apply to every technology used on the website, and they do not necessarily stop all forms of data collection or communication.

• Review the cookie notice and use the available preference controls.
• Adjust your browser or device settings to block, restrict or delete cookies.
• Clear stored cookies if you use a shared or public device.
• Review third-party privacy information when using services or content supplied by another provider.
• Remember that necessary cookies may continue to operate because they support essential website functions.

4. Information, changes and contact

The information collected through cookies may include details such as your device type, browser type, operating system, IP address, approximate location, pages viewed, links selected, session information, general usage patterns and technical events. The exact information collected will depend on the cookies and technologies active on the relevant part of the website.

We may use cookie-related information to operate and secure the website, remember preferences, analyse usage, improve products and services, support responsible and compliant operations, investigate suspected misuse and provide communications or promotional content where permitted. We may combine cookie information with other information where this is permitted and appropriate.

Cookie information may be processed by service providers that assist with hosting, security, analytics, customer support, payments, communications, fraud prevention or other website operations. These providers may process information in Australia or another country, subject to applicable legal requirements and appropriate safeguards.

This Cookies Policy may be updated from time to time to reflect changes in technology, website features, legal requirements or our practices. When changes are made, the updated version will be published on this page with a revised date where appropriate. You should check this page periodically to remain informed about how cookies and similar technologies are used.

If you have questions about this Cookies Policy, your cookie preferences or the handling of personal information, please use the contact or support options available on the Levelup Casino website. We may need to verify your identity before responding to certain privacy requests or providing information about an account.

By continuing to use the website after reviewing any applicable cookie notice, you acknowledge the use of cookies in accordance with your selected preferences and this policy. You can change your choices at any time through the available preference controls or your browser settings.