Privacy Policy

Information we may collect

The information handled by an online casino depends on how you use the website and services. We may collect information that you provide directly, information created when you use your account, and technical information received from your device or browser. Some information may be personal information because it can identify you directly or be linked with your account.

Account and player details

When you register or update an account, we may handle details such as your name, date of birth, contact details, login information, preferences and other information needed to administer your player profile. We may also keep records of communications with you, including questions, requests and information provided to customer support.

Identity and verification information

To confirm identity, eligibility and account ownership, we may request verification information and documents. These may include identification documents, proof of address, information about your source of funds or other details required for checks. Verification information is handled for account security, responsible operation of the services, anti-fraud checks and compliance with applicable requirements.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, wins, losses, account balances and other transactions. Payment providers may process payment details on their own systems. We may receive information needed to confirm a payment, investigate a transaction, prevent misuse and maintain accurate financial records. We do not suggest that all payment information is stored directly by the website.

Device, usage and cookie data

When you access the website, we may collect technical information such as your IP address, browser type, device type, operating system, language, approximate location, pages visited, access times and interactions with website features. We may also use cookies, pixels or similar technologies to remember settings, support account functions, understand website use, improve performance and help protect the website.

How we use information

We use information only for reasonable business, service, security and legal purposes connected with operating Levelup Casino. The purposes may include the following:

• Creating, maintaining and administering your player account.
• Providing casino features, processing account activity and displaying relevant account information.
• Confirming your identity, age, eligibility and ownership of an account.
• Carrying out security, anti-fraud, anti-money-laundering and other risk checks.
• Processing deposits, withdrawals and other transactions, and resolving payment questions.
• Providing customer support and responding to enquiries, complaints or data requests.
• Understanding how the website is used so that we can improve its content, design, reliability and security.
• Sending service messages about your account, security, transactions, policy changes or important website information.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
• Detecting, preventing and investigating misuse, attempted fraud, security incidents or breaches of website rules.

Where information is no longer needed for a stated purpose, it may be deleted, anonymised or securely retained where there is a legitimate reason to do so. Some records must be kept for a period required by law even after an account is closed. This may include account, identity, transaction, payment, communications or security records. We cannot remove information that must be retained to meet those requirements, protect legal rights, resolve disputes or prevent fraud.

Marketing choices

You may receive marketing messages only where the applicable requirements are met. You can stop promotional messages by using an unsubscribe option in the message or by contacting us. Stopping marketing does not stop essential service communications, such as account, security or transaction notices.

Sharing, security and international handling

We may share information where this is necessary to provide services, protect players and the website, process transactions, complete verification, obtain technical support or meet legal obligations. Depending on the circumstances, recipients may include payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support providers, professional advisers and authorities or organisations that are legally entitled to request information.

Service providers are expected to handle information for the relevant purpose and according to appropriate confidentiality and security requirements. We do not share personal information for unrelated purposes simply because it has been collected. Information may be disclosed where needed to investigate suspected fraud, unlawful activity, breaches of the Terms and Conditions, threats to safety or attacks on the website.

Some service providers or recipients may process information outside Australia. Where information is handled in another country, safeguards and contractual or other appropriate measures may be used where required. Privacy protections in another country may differ from those applying in Australia. By using the services, you acknowledge that information may be processed by providers supporting the website in different locations.

Protecting information

Reasonable technical, organisational and administrative measures may be used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures can include access controls, authentication processes, monitoring, secure transmission and staff or provider confidentiality requirements. No website, internet connection or electronic storage system is completely secure, so we cannot guarantee absolute security.

You are responsible for keeping your account credentials private and for notifying support if you believe your account or device has been accessed without permission. We may ask questions or request verification before discussing account information or completing a privacy request.

Your privacy rights and cookies

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where deletion is permitted, and withdrawing consent to marketing. Withdrawal of consent does not affect processing that is based on another lawful reason or information that must be retained.

How to exercise your rights

To request access to your data, correction of inaccurate information, deletion of information or withdrawal of consent to marketing, contact support@levelup-casino.wtf. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before providing information or making changes. This helps protect your account and prevents someone else from accessing your data.

We will consider and respond to requests within a reasonable period, subject to identity checks, technical limitations, applicable requirements and any lawful exceptions. A request may be refused or limited where providing the information would affect another person’s privacy, compromise security, interfere with fraud prevention, disclose confidential information or conflict with a legal record-keeping obligation. If we cannot complete a request, we will explain the position where appropriate.

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Some are needed for core functions, such as account access, security and session management. Others may help remember preferences, measure website performance, understand usage or support relevant communications. Cookies may be session-based or remain on your device for a longer period.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be remembered. Browser controls differ, so check the help information for your chosen browser. Continuing to use the website with cookies enabled indicates that the relevant cookie technologies may operate as described in this policy.

Changes to this policy

This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The latest version will be made available on the website, with the relevant date or notice where appropriate. We encourage you to review this page periodically. If a change is important, we may provide additional notice through the website or by another suitable method.