Responsible Gaming

Gamble responsibly

Gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can ensure a win. Previous results do not influence future results, and a loss cannot be recovered by placing another bet. For this reason, only gamble with money you can afford to lose after essential living costs and other financial commitments have been covered.

Responsible gambling means making deliberate choices about when, how long and how much you play. Set a budget before starting and avoid changing it while you are gambling. Consider setting both a spending limit and a time limit. When either limit is reached, stop playing, even if you are winning or believe that a further bet may change the result.

• Treat gambling as entertainment, rather than as a source of income.
• Only use money that is available for leisure after essential expenses are paid.
• Set a personal budget and time limit before you begin.
• Take regular breaks and avoid playing for longer than planned.
• Keep gambling separate from money needed for rent, bills, food, education or other necessities.
• Never chase losses by increasing your stakes or continuing to play.
• Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Keep your account details secure and do not allow other people to use your account.
• Review your gambling activity regularly and act early if your behaviour changes.

It can also be helpful to tell someone you trust about your gambling budget. An honest conversation may make it easier to stay accountable and notice changes in your behaviour. If gambling no longer feels enjoyable or controlled, stop playing and seek support as soon as possible.

Recognising the warning signs

Gambling-related harm can develop gradually, and it may not always be obvious at first. A person may continue gambling despite negative effects on their finances, relationships, work, study or wellbeing. You do not need to wait for a crisis before asking for help. Early support can make it easier to regain control.

You may need to take a break if you:

• Spend more time or money gambling than you intended.
• Feel restless, irritable or preoccupied when you are not gambling.
• Think about gambling throughout the day or plan your schedule around it.
• Increase your bets to seek the same excitement or to try to recover losses.
• Borrow money, sell belongings or use credit to continue gambling.
• Hide or minimise your gambling from family, friends or people you work with.
• Miss bills, work, study, appointments or social activities because of gambling.
• Feel anxious, guilty, ashamed or upset after gambling.
• Argue with people close to you about your gambling.
• Attempt to stop or cut back but find that you cannot do so.
• Gamble to escape stress, loneliness, sadness or other difficult feelings.
• Believe that a win is necessary to solve financial problems.

These signs do not represent a diagnosis, but they can indicate that gambling may no longer be within your control. If any of them sound familiar, stop gambling and speak with a qualified support service, counsellor or health professional. You can also ask a trusted person to help you manage access to funds and gambling accounts while you seek assistance.

Tools to help you stay in control

Levelup Casino may provide account features that help you manage your gambling activity. Depending on what is available, these features may include deposit or spending limits, loss limits, session reminders, time-outs and account self-exclusion. Read the terms of each setting carefully before applying it, including how it works, when it takes effect and whether it can be changed during the selected period.

Limits and time-outs

A limit can help you decide in advance how much you are prepared to spend or how long you are prepared to play. Choose an amount and period that reflect your personal circumstances. A limit should be set before gambling begins, not adjusted in response to a win or loss. A time-out can temporarily prevent or restrict access when you need time away from gambling.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a defined period or indefinitely. If you decide to self-exclude, do not attempt to open another account or use another person’s account. Remove gambling applications and saved payment details where appropriate, and consider asking someone you trust to support you. Self-exclusion is most effective when combined with professional or personal support.

Practical steps

1. Review your recent gambling activity and identify how it affects your budget, time and mood.
2. Choose a clear spending limit and playing schedule that you can maintain.
3. Use the account controls available to apply limits or request a time-out.
4. Close or restrict access to other gambling accounts if they make it harder to stop.
5. Speak with a trusted person and explain what support you need.
6. Contact an Australian gambling support service or health professional for confidential guidance.
7. If gambling is linked to immediate financial or emotional danger, seek urgent help from an appropriate emergency or crisis service.

Account tools are intended to support your decisions, but they cannot remove all risk. You remain responsible for choosing whether to gamble and for following the limits you set. If a control does not feel sufficient, stop playing and seek additional assistance.

Support and player protection

Support is available in Australia for people affected by gambling, as well as for family members, friends and other people who are concerned. Gambling support services can provide confidential information, counselling, practical assistance and help with financial or relationship impacts. You can seek help even if you are unsure whether your gambling is a problem.

If you contact Levelup Casino about responsible gaming, use the available customer support channel shown on the website. Support staff may be able to explain account controls, assist with a break from play and provide general information about responsible gambling options. They cannot guarantee gambling results or provide financial advice. Do not send sensitive information through an unsecured channel unless it is specifically requested through the appropriate account process.

Levelup Casino may take steps to promote safer gambling and protect players, including age and identity checks, reviewing account activity where appropriate and responding to signs of risk. These measures are not a substitute for personal limits or professional support. Online gambling should only be accessed by adults who are legally permitted to use the service in their location.

For family and friends

If someone close to you is experiencing gambling harm, approach the conversation calmly and without judgement. Explain the changes you have noticed, listen to their concerns and encourage them to seek qualified support. Protect your own finances by keeping accounts, cards and essential funds secure. Avoid lending money to cover gambling losses, and seek independent advice if you are affected by debts, conflict or stress.

Gambling should never cause fear, threats or harm. If you or another person is in immediate danger, contact the appropriate emergency service in Australia. For ongoing concerns, speak with a medical professional, financial counsellor or gambling support organisation. Taking action early is a practical and responsible step, not a failure.

By choosing to gamble, you acknowledge that gambling carries financial and personal risks. Set realistic boundaries, take breaks and stop when gambling is no longer enjoyable or within your budget. Responsible gambling is an ongoing commitment, and support is available whenever you need it.