Levelup Casino Terms & Conditions

1. General terms

These Terms & Conditions govern your access to and use of the Levelup Casino website, mobile services, games, account facilities and related features. By visiting the website, registering an account or using any service, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part of them, you must not use the services.

Levelup Casino may update, replace or amend these Terms & Conditions from time to time. Changes may be made to reflect legal requirements, changes to the services, security needs or operational requirements. The current version published on the website applies to your use of the services. You should review this page regularly. Continuing to use the services after an update is published may be treated as acceptance of the revised terms.

The services are intended for people who are legally permitted to use online gambling services in their location. You are responsible for checking whether online gambling is lawful where you live and for complying with all applicable laws and regulations. Access may be restricted in certain locations, and Levelup Casino may take steps to prevent access where required.

Eligibility and account registration

You must meet the minimum legal age that applies to online gambling in your jurisdiction. You must provide accurate, complete and current information when registering and must update that information if it changes. An account must be registered in your own name and may only be used by you.

You are responsible for keeping your login details confidential and for all activity carried out through your account. You must notify Levelup Casino promptly if you believe that your account has been accessed without permission, your credentials have been lost or your account security has been compromised. You must not sell, transfer, lend or otherwise allow another person to use your account.

Levelup Casino may carry out age, identity, payment, address, source-of-funds or other verification checks. You agree to provide documents or information reasonably required for these checks. An account may be restricted, suspended or closed if requested information is not provided, cannot be verified or appears to be inaccurate.

2. Account use and gameplay

You must use the website and games fairly, lawfully and in accordance with these terms. You must not attempt to manipulate a game, interfere with the website, exploit an error, use automated software or engage in any activity that could affect the integrity, security or normal operation of the services.

• Provide truthful information and use only your own account.
• Keep your account credentials secure and do not permit third-party access.
• Use payment methods that are authorised for your use and held in your name where required.
• Do not use the services for unlawful activity, fraud, money laundering or the benefit of another person.
• Do not attempt to bypass technical, geographic, account or responsible gambling restrictions.
• Do not use bots, scripts, automated tools or other software to access or interact with the services.
• Do not upload or transmit material that is unlawful, harmful, abusive, misleading or likely to damage the website.

Game results are determined by the relevant game system and its rules. Where a game displays rules, instructions, betting conditions or other information, you should read that information before playing. You are responsible for checking your selections, stake and game details before confirming play. Once a play or transaction has been accepted, it may not be possible to change or cancel it.

If a technical error, software fault, communication problem or other malfunction affects a game or transaction, Levelup Casino may review the relevant activity and take reasonable steps to correct the error. This may include cancelling affected activity or correcting an incorrectly recorded result. You should report any suspected error promptly and must not knowingly take advantage of it.

Promotions and offers

Any promotion, reward, campaign or bonus made available through the services may have separate terms. Those terms will apply in addition to these Terms & Conditions and should be read before participation. They may set out eligibility requirements, expiry dates, wagering or play conditions, game restrictions, maximum values, withdrawal conditions and other limitations.

Levelup Casino may withdraw, amend or refuse a promotion where permitted, including where there is suspected misuse, manipulation, multiple-account activity or a breach of the relevant promotional terms. Only one person may claim an offer unless the applicable offer terms state otherwise.

3. Deposits, withdrawals and account funds

You may only deposit funds using a payment method that you are authorised to use. Payment options, processing requirements and any applicable fees or limits may be shown on the website or during a transaction. You should check the available information before making a deposit.

You must not deposit money obtained unlawfully or use the account to move funds for another person. Transactions may be reviewed for security, fraud prevention, identity verification and legal compliance. A transaction may be delayed, declined, reversed or restricted while a review is completed.

Withdrawal requests may be subject to account verification, payment checks, applicable game or promotional conditions and other legal or security requirements. Funds may generally be returned only through an approved method and in accordance with the information associated with your account. You should ensure that your account and payment details are accurate.

You remain responsible for any taxes, duties or reporting obligations that may apply to your gambling activity or winnings. Levelup Casino may take action where required by law, including withholding, reporting or restricting funds. You should obtain independent tax or legal advice if you are uncertain about your obligations.

If your account has a negative balance or an amount is credited to you in error, you agree to notify Levelup Casino and repay the amount or permit it to be recovered where lawful. Levelup Casino may correct obvious errors in balances, transactions or game records.

4. Responsible gambling, privacy and legal information

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set limits before you play, only gamble with money you can afford to lose and take regular breaks. Do not gamble when you are upset, under the influence of alcohol or drugs, or trying to solve financial problems.

Tools or account controls may be available to help you manage your play. These may include deposit limits, activity reminders, time controls, cooling-off periods or account self-exclusion. Requests for restrictions should be made through the available account or support process. You should not attempt to open or use another account to avoid a restriction.

If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate gambling-help service or qualified professional. You may also wish to speak with someone you trust. Responsible gambling information should be reviewed before using the services.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy. Information may be collected and used to provide the services, manage accounts, process transactions, verify identity, prevent fraud, meet legal obligations, improve the website and communicate with you. You should read the Privacy Policy for further information about data handling and your rights.

You agree to receive service-related communications where reasonably necessary, including account, security, transaction and legal notices. Marketing communications may be subject to available preferences and applicable law.

Suspension, closure and liability

Levelup Casino may suspend, restrict or close an account where it reasonably considers that these terms have been breached, verification cannot be completed, activity presents a security or compliance concern, responsible gambling intervention is required, or continued access is not permitted. Where appropriate and lawful, you may be informed of the reason for action.

You must stop using the services when an account is closed or access is suspended. Any remaining balance will be handled in accordance with applicable law, verification requirements, promotional conditions and the circumstances leading to the action. Rights and obligations that are intended to continue after closure will remain effective.

The website and services may be unavailable, interrupted or affected by maintenance, network problems, device issues or events outside reasonable control. To the extent permitted by law, Levelup Casino is not responsible for losses caused by your failure to follow these terms, inaccurate information, unauthorised account access resulting from your failure to protect credentials, or circumstances beyond reasonable control.

Complaints and applicable law

If you have a question or complaint about the services, review the available support and complaints information and provide clear details of the issue. You may be asked to provide account information or documents so the matter can be investigated. Do not include unnecessary sensitive information in a complaint.

These Terms & Conditions are intended to operate alongside applicable Australian laws and any other laws that apply to your use of the services. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified.